Complaints Procedure

If you are not happy with us please tell us.

If you are unhappy about any of our services, please speak to the relevant staff member, manager or Director. If you are unhappy with an individual in our organisation sometimes it is best to tell him or her directly.

If you feel this is difficult or inappropriate then speak to the staff member's manager or the Director. Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days. Making a written complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Director. (If your complaint is about the Director), you may need to escalate this to an appropriate trade body or independent advisor.) 

All written complaints will be logged. You will receive a written acknowledgement within three working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered”

From February 15th 2016 and in accordance with latest Regulatory compliance requirements Willett Construction is providing the following link for “Alternative Dispute Resolution”.

We must stress that in the first instance any dispute should be addressed to the owners at complaints@willettconstruction.co.uk